Innovation

Henry Ford once said "If I asked my customers what they wanted, they would have said a faster horse." Customers feedbacks are important to evaluate on the performance of your organisation, products or services, but it does not neccessary tell you beyond what they engaged for. If Mr Henry Ford did not think beyond the faster horse, then invention of a motorised vehicle might not become a reality. The history of automobile industry might be deferred to many years later or not at all. This sum up the important of pioneering and innovation. Innovation will come from a great thinker, who dare to think differently and to look at thing from "adnormal" angkle. However, thinking without going into front end innovation process will not make the innovation into a reality. Firstly, the idea must be framed, followed by organising the resources, collecting customer data, understanding the requirements and then selecting a solution. It takes time, persistent and passion. A leader must have the quality of innovation. As Steve Jobs said innovation distinguishes the leader from followers. The leader must be able to illustrate some visionary scene to the followers, and to ensure that the followers are convinced with the illustrations. However, it is easy said than done, and that explained why we have many followers and always have a leader only.